Refund policy

/At Snagg It, we take pride in offering quality products at unbeatable prices. We understand that sometimes, despite our best efforts, things may not go as planned,  especially when it comes to shipping delicate or electronic items.

This Return & Refund Policy outlines the specific circumstances under which we offer returns or refunds, what is required from you, and what you can expect from us.

Please read this policy carefully before making a purchase.

✅ What Is Covered Under This Policy

We offer returns or refunds only in the following situations:

  1. The product arrives damaged

  2. The product does not function as advertised or expected

To be eligible for a return or refund:

  • You must notify us within 2 days of receiving your item

  • You must provide photographic evidence showing:

    • The damaged or faulty product

    • The shipping label and original packaging

  • The item must be unused, unaltered, and in its original packaging

📷 Photos are required for all claims.

⏰ Return Request Deadline

You must contact us within 2 calendar days of delivery.

If we do not receive a claim within this timeframe, unfortunately, we are unable to process any refund or return, no exceptions.

This strict policy is necessary to help us deal with suppliers promptly and ensure a consistent experience for all customers.

📝 How to Request a Refund or Return

To begin a return or refund request, please email:

📧 support@snaggit.com.au

Include the following in your email:

  1. Your order number

  2. A detailed description of the issue

  3. Clear photographs of:

    • The product defect or damage

    • The shipping label on the package

    • The outer packaging (including any visible damage)

We will assess your request and respond within 2–3 business days.

💸 What Happens if My Request is Approved?

If your request meets the criteria and is approved, we will offer:

  • A full or partial refund to your original payment method
    OR

  • A replacement item, depending on availability
    OR

  • A store credit, depending on your preference and the situation

Refunds typically take 5–10 business days to reflect on your statement.

We’ll notify you by email once your refund or replacement has been processed.

📦 Do I Need to Return the Item?

In most cases, you do not need to return the item, especially if it's damaged or non functional. However, if a return is required:

  • You will be provided with return instructions via email

  • The item must be returned unused, in its original packaging

  • Return shipping is the responsibility of the customer

Returned items that arrive damaged or used may not qualify for a refund.

❌ What’s NOT Covered

We do not accept returns, exchanges, or refunds under the following conditions:

  • Change of mind

  • Incorrect product ordered (e.g. wrong color, size, variant)

  • Delivery delays (we do not control carrier timelines)

  • Minor imperfections such as slight variations in color, material, or packaging

  • General wear and tear or misuse of product

We recommend checking product descriptions, measurements, and features before purchasing.

⚠️ Important Notes

  • Claims without photos will not be considered

  • Refunds will not be issued beyond the 2-day window

  • Abusive, fraudulent, or dishonest claims will result in account suspension

  • We reserve the right to refuse any return or refund that does not meet the above criteria

🤝 Our Promise

We aim to provide excellent customer service and fair policies that protect both our customers and our business. While we are unable to offer returns for change of mind or buyer error, we are committed to resolving legitimate issues quickly and professionally.

If you have any concerns or questions, please don’t hesitate to reach out.

📬 Contact Us

For all return and refund inquiries, please contact:
📧 Email: support@snaggit.com.au
Our customer care team is available Monday–Friday, 9am to 5pm (AEST).